Frequently Asked Questions
- Is it safe to order online from www.syedfurniture.com?
- Do you have any store locations?
syedfurniture.com is an online Retail store. Please check About us page to find more about our office and warehouse location.
- What do you do with my information?
- How long shipping will be for an item prior to purchase?
The Shipping takes approximately 3 to 5 business days. We will send you the Tracking information to track your order. Your Delivery confirmation will be emailed to you within 3 days of your scheduled delivery. If you have any questions or want to make changes, contact our Customer Care team immediately.
- Can I edit my order once it has been placed?
Sure! Just Contact us as soon as possible and we will help you with any necessary changes. Please note: we cannot make any changes once the order is shipped
- Can I cancel my order?
Orders can be cancelled as long as they haven't already been shipped. To cancel, please contact us. In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.
- Are the colors on the site accurate?
The photos on the site are as accurate as possible. However, the actual color of your order may vary slightly due to different monitor settings. Please Contact us with any questions.
- Where do you deliver?
We currently deliver to most postal codes in Mainland USA and Canada
- I live outside your delivery area, Can I still order?
We want to help you create the home of your dreams even if you don't live in one of our delivery areas. Contact us to determine if other delivery options are available or if there is a pickup location in your area.
- How much does delivery cost?
Standard Delivery is Free for items cost 100$ and more, for Main Land USA. and White Glove is Flat Rate 150$. Shipping to Canada varies upon the weight of the item.
- When will my order be delivered?
Once your order is placed and shipped you will get the Tracking info to track the shipment
- Can I change my delivery date?
Yes, the delivery date of your order can be changed until the order is not been shipped. Once the order shipped we would be unable to make any changes. To make this change, contact us to make the changes as soon as possible.
- Will my furniture be assembled for me?
Most of our furniture required assembly and You are responsible for assembly on any products that have been specified as "Customer assembly required" or "ready to assemble"
WARRANTY & RETURNS
- What if my merchandise arrives damaged?
Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork. Then, contact us within 24 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.
- Does syedfurniture.com offer a warranty?
Many of our products come with a warranty to be free of manufacturing defects in materials and workmanship. Specific details can be found on the product page of each item.
The basic warranty is void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold "as is", or is used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.
Please note that many manufacturers offer separate warranties on their products. For more information, please refer to any warranty tags that come with the product.
- Can I return something if I don't like it?
If you change your mind about an item, No problem – we make returns easy. You can return most products within 7 days of delivery by simply calling or emailing our Customer Care team. We only accept merchandise is in "as-new" condition. The buyer is responsible for the return fee.
Custom made or Special Order items
Assembled and/or Modified items
Items without original packaging
PAYMENT & PRICING
- What kinds of payment do you accept?
We gladly accept Visa, MasterCard and American Express, and PAYPAL. If your card has been issued outside the US, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
- When is my credit card charged?
Your card will be charged once the order is confirmed. You will receive an order confirmation email within 48 hours of your order being placed.
- What happens if there is a pricing error?
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Syedfurniture.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we'll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact us or refer to our return policy.
Have another question? Please fell free to Contact us for any information.