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Shipping & Return Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Processing:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at

Order Cancellation:

If you just placed your order and we didn’t ship your products yet please contact us immediately for a same day full refund.

If your item has shipped and you want to cancel the order, you will have to refuse the package and the carrier will send it back to us. 

If it is or was a special order item, in that case it will be based on case by case, if you haven't received delivery yet, we can cancel and you will be charged 15% cancellation fee, if it was shipped then we will have to check with manufacturer to see if it is returnable. 

Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.

Shipping Type:

Standard Delivery will consist of either curbside or front door delivery based on the carrier servicing your applicable area. The product will be kept in its original packaging and there is no assembly provided with this service. It is not the driver's responsibility to bring freight into house, garage, etc. Drivers do not assist with un-packaging or set-up. It is the customer's responsibility to inspect the packaging and product prior the driver departing. For Basic Threshold Service, note that the shipment will not require a signature upon delivery.

White Glove Shipping

Shippers might choose white glove services for shipping furniture, sentimental items, or other valuable items. White glove shipping provides an unsurpassed level of care. When you choose our white glove delivery services, packaging, moving, as well as loading and unloading your cargo will be handled for you. In addition, white glove service includes unpacking the shipment and taking care of debris removal for you.

For Back of Truck, Curbside and White Glove options, the merchandise cannot be delivered without a signature. If the packaging or merchandise appears damaged in any way, please note the damage on the delivery paperwork and refuse the shipment. This will aid greatly in expediting the return or replacement process in the event there are any issues in delivery. Should you have any questions regarding delivery method in your area, please contact our customer care team

Shipping Damages:

For ground shipping:  Please contact us immediately and we will start the claim process for you you have 7 Days to notify us of a damaged ground shipment. We encourage you to thoroughly inspect your item for damage within 24 hours of receipt and notify us of any damage immediately via email with attached photos. 

For Freight Shipments: Please carefully inspect the package before signing for it. Try to open the box and visually inspect before signing. If you notice any visible damage on the outer packaging please make a note on the delivery receipt indicating it. Never sign for an item that is damaged - Simply refuse the delivery. If the driver does not allow you to open the box for inspection before signing please write this on the delivery receipt: "Damaged until further inspection".  Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition. If there are any damages you have 1 business day to inform us by email. Include a detailed description and images of the damage and outer packaging.

Defective Item Returns:

Please make sure to check for any defects or issues once you receive your shipment. We understand it is not always possible to check or inspect at the time of delivery as there are chances you were not home when delivered or certain times you don't necessarily notice until after. In that case please contact us before installation or usage of the product so we can determine whether it can be fixed by sending replacement parts in which case we will send the required parts at no charge or if we determine that the whole item needs to be replaced we will send you the whole new item and issue a pre-paid Return/Pick-up label for the defective merchandise so that you can return in it's original box.   

Returning Products:

Our mission is to make sure that you are happy and satisfied with your purchase. If for any reason, you are not satisfied with the product delivered, you may return most items within 30 days of delivery provided they are in original box and intact original packaging. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise buyers pays for shipping cost.

Before returning your product, please contact us for a RGA number so we can keep track of the order to ensure proper credit. You have 30 days from the day of delivery to contact us and request a return. You will have to cover the return shipping cost.

Products must be in their original packaging, undamaged and haven’t been installed or assembled in order to qualify for a return or exchange.